General Policy Terms

We want you to have the best swag experience. So, we recommend checking and inspecting all items upon receipt. If you discover issues with your swag, please reach out to us within 3 days of delivery so we could work towards fixing the issues.

Customised Goods – No Change of Mind Refunds

All goods are made to order and customised according to the specifications provided by the client. As such, we do not offer refunds, returns, or exchanges for customised goods once production has commenced, including for change of mind or incorrect details supplied by the client.

Logo Printed Incorrectly

If your logo is printed incorrectly on any delivered item, please contact us within 3 days of delivery at [email protected].

Logos are printed only after final approval from the client on the dashboard, and changes cannot be made once printing is completed.

In the event of a genuine printing error or mismatch, we will work with you to resolve the issue and arrange a reprint where applicable, or provide a suitable credit or refund. To help us assess and correct the issue, please share clear photos of the affected items showing the logo concern.

Client Responsibility

It is the client's responsibility to ensure that all customization details (including but not limited to measurements, colours, text, designs, and specifications) are accurate and approved before final confirmation. We cannot be held responsible for errors arising from incorrect or incomplete information provided by the client.

Damage in Transit

If goods arrive damaged due to shipping, the client must notify us within 3 days of delivery and provide supporting evidence (such as photographs and packaging details). Claims submitted outside the specified timeframe may not be accepted. This provision applies to insured transits; otherwise, standard coverage terms shall apply subject to the logistic partners.

Missing Items in Swag Packs

Please confirm that all the swag items were properly received. If you find that there are missing items in any of the packs, please notify our team within 3 days of delivery. We will either replace the missing items, if possible, or issue a refund or credit in the amount of the missing items.

Shipment Timelines

Our goal is to get your order to you within 12-14 working days from the order date. In cases such as high demand, logistical issues etc it may take more than 14 working days to ship the order. We are working relentlessly to exceed expectations and ensure faster deliveries in the near future. The timelines are discussed and confirmed at the time of order closure, all terms remain subject to force majeure events or any political circumstances beyond the parties' reasonable control that may affect performance.

Undelivered Items

If a shipment is not delivered due to an error on our part (such as sending it to the wrong address), we will resolve the issue at no additional cost by reshipping the items, where possible, or issuing a credit.

If a delivery issue occurs due to incorrect or incomplete information provided by the customer, or actions taken by the recipient, Swageazy is not responsible for the undelivered package.

In rare cases where items are lost in transit by the shipping carrier, we will work with you to reproduce and resend the items, if possible, or provide a credit or refund. Shipments marked as delivered or signed for are not considered lost.